Policies and FAQ

BILLING

How is billing at TMA structured?

Monthly membership fees for private lessons, All-Access Classes, Exploration Bands, and Rock & Write bands include regular weekly lessons and workshop weeks over a calendar year divided into equal monthly installments. Holidays and planned closures are accounted for along with an extra buffer for unplanned closures/snow days. TMA will be closed for holidays as noted on the calendar, and all planned closures are figured into the monthly rate regardless of the number of lessons in a given month.

I’m only getting three classes this month because of holiday closures. Why am I being billed in full this month?

Monthly membership fees include weekly lessons and workshop weeks over a calendar year divided into equal monthly installments. Holidays and planned closures are accounted for along with an extra buffer for unplanned closures/snow days, so even though some months have more or fewer lessons than others, your tuition will be the same from month to month.

How do lessons work in the summer?

Lessons occur on a year-round basis to avoid losing progress over the summer months. We will do our best to accomodate schedule changes for the summer if requested.

We are moving and won’t be able to continue lessons at Thrive. How much notice do you need? 

We require notice of at least 30 days to cancel your membership. Simply complete our withdrawal form to get the process started.


MAKEUP POLICY AND MISSED CLASSES


If we miss a class, can we make it up? OR What happens if we miss a class?

While we understand that life happens, you will get the most out of your lessons with us by attending regularly. However, if you need to miss a class or lesson, see our policy below.

We do not offer makeup classes for group classes because every group is working on different material. However, you will receive a lesson report through Opus1.io for the missed class from your teacher–so you can see what the class worked on and any suggestions for practicing before the next class. All-Access students are able to self-book a class on a different day. 

For missed private lessons, the teacher will provide a customized Home Study lesson for the student to work on at their convenience.

My class/private lesson was canceled because of inclement weather. Will there be a makeup or a refund for the missed class? 

No. We plan on a couple of surprise snow days every year, so your minimum number of lessons is unaffected and your monthly tuition will be billed as normal. 

Do I need my own instrument for the All-Access Classes and private lessons?

Students should have their own instrument for at home play. Students will use our instruments during lessons for drum and piano lessons but should have their own at home to practice with (drum students can start with a practice pad before buying a full drum kit). Violin students must have their own instrument. Guitar and ukulele students who do not have their own instrument are able to rent our instruments for an additional $20/month.



ALL-ACCESS CLASS PASS

How does the All-Access Class Pass work?

When you enroll, we will register you in one regular weekly class. You will be able to enroll in additional drop-in classes beyond that in your Opus1.io account using our All-Access Booking Link.

Please only enroll your student in classes that match their age or grade level.

Please only enroll your student in classes for an instrument they will be able to practice. While we allow students to take classes of different instruments (i.e. piano and guitar), we only recommend doing that if the student will be able/willing to practice each instrument outside of class.

If you are enrolled in a class that you will not be able to attend, please go to that class in your account and “cancel” to allow others to take that spot.

2023-2024 CALENDAR

We close for the following holidays over the 2023-2024 school year. Monthly rates include these closures, so and there will be fewer lessons in some months:

Thanksgiving: November 20-26

Winter Break: December 23-January 5

Spring Break: April 1-7 

Memorial Day: May 25-27 

July 4th: July 1-7 

Staff Development: August 19-25

Labor Day: August 30-September 2 

Halloween: October 31



STUDIO POLICIES 

You can see our full studio policies at the link below: